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Shipping and Cancellation Policy
At El Roz, we understand how important it is to receive your orders promptly and efficiently. We strive to deliver your purchases within the timeframe promised, and we aim for a smooth shopping experience from start to finish.
Shipping Information:
- Orders are typically shipped within 5–7 business days of confirmation.
- Shipping charges will be calculated based on your location and the size of your order at checkout.
Order Cancellations:
- You may cancel your order within 24 hours of placing it, provided that it has not already been processed for shipment.
- After 24 hours, cancellations will not be possible, as the order will have entered the fulfillment process.
Out-of-Stock Items:
If an item you ordered is out of stock, we will promptly notify you via email. In this case, we will issue a full refund for any unavailable item. Alternatively, we can assist you in selecting a similar product or help modify your order if needed.
How to Request a Cancellation or Modify Your Order:
- Contact our support team within 24 hours of placing your order.
- Email us at:
Email: theelrozskin@gmail.com
We aim to ensure a smooth experience, so if you have any questions or concerns about shipping or cancellations, feel free to reach out to us. We’re happy to assist you.