Terms and Conditions

By accessing and using the website El Roz, you agree to comply with the following terms and conditions. These terms govern your use of the site, any interactions with our services, and all transactions made through the platform. Please read these terms carefully before making a purchase or using any part of our website. If you do not agree with these terms, please refrain from using our services or placing an order.

1. General Information

These Terms and Conditions (the “Agreement”) constitute a legally binding agreement between you and El Roz, a company specializing in high-quality skincare products. By accessing our website, registering, or purchasing products from us, you accept and agree to the terms outlined herein. These terms are subject to change without notice, so please check periodically for updates.

2. Website Usage

You are granted a limited, non-exclusive, non-transferable license to access and use the El Roz website and its contents for personal, non-commercial purposes. You may not use the website for any purpose that is unlawful, harmful, or prohibited by these terms.

• Prohibited Uses: You agree not to:
  • Use the website for any fraudulent or illegal activities.
  • Transmit harmful content, including viruses, malware, or any other type of harmful software that may damage or disrupt the website.
  • Violate the intellectual property rights of El Roz or any third party associated with the website.
  • Engage in spamming, hacking, or other activities that would negatively impact the website or other users.

3. Account and Registration

To use certain features of the website, such as making a purchase or tracking orders, you may be required to create an account. If you choose to register, you agree to provide accurate, up-to-date, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account details and password.

• Account Responsibility: You agree to notify us immediately if you believe your account has been compromised, or if there is unauthorized use of your account.
• Account Accuracy: You are responsible for ensuring that the information provided in your account is accurate and up-to-date. Failure to do so may result in delays or issues with order fulfillment.

4. Product Information and Availability

We make every effort to accurately describe our products, including their pricing, features, and availability. However, we do not guarantee that the information provided on the website is error-free, complete, or up-to-date.

• Price and Availability: All product prices, descriptions, and availability are subject to change without notice. In the event that an error occurs in the pricing or availability of a product, we reserve the right to correct the error and inform you of any changes. If a product is unavailable after you have placed an order, we will notify you and issue a full refund or offer alternative solutions.
• Product Limitations: Some products may be subject to limited availability, and there may be restrictions on the quantity of items you can purchase.

5. Orders and Payment

When you place an order through our website, you are making an offer to purchase the products in your shopping cart at the prices and terms indicated. El Roz reserves the right to accept or reject your order for any reason, including product availability or payment issues.

• Payment: All orders must be paid for at the time of purchase. We accept various forms of payment, including credit/debit cards, PayPal, and other available methods.
• Order Confirmation: Upon placing an order, you will receive an order confirmation email. This does not signify our acceptance of your order, which occurs when the order is shipped.
• Payment Processing: Payment for the full order amount will be processed immediately. If payment is not processed successfully, we reserve the right to cancel your order.

6. Shipping and Delivery

We strive to deliver all orders in a timely and efficient manner. Shipping costs are calculated during checkout based on your location and the size of your order.

• Processing Time: Orders are typically processed within 5–7 business days from receipt of payment. However, processing times may vary during busy periods or holidays.
• Shipping Method: We use a variety of reliable carriers to deliver our products. Shipping timeframes will vary depending on your location.
• Delivery Issues: El Roz is not responsible for delays or damages caused by the carrier. In the event of any issues with delivery, please contact our customer service team for assistance.

7. Returns, Refunds, and Exchanges

If you are not completely satisfied with your purchase, you can request a return, refund, or exchange under the following conditions:

• Eligibility for Return: Items must be unused, unopened, and in their original condition.
• Return Period: Requests for returns or exchanges must be made within 7 days of receiving your order.
• Non-Refundable Items: Shipping charges are non-refundable, and certain items (such as personalized products or sale items) may not be eligible for return.

To initiate a return or exchange, contact us at:
Email: theelrozskin@gmail.com

8. Intellectual Property

All content on the El Roz website, including but not limited to text, graphics, logos, images, videos, and software, is the property of El Roz or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any of the content from our website without prior written permission.

• Copyright Notice: All rights to the content and materials on the website are owned by El Roz or licensed to us. Unauthorized use of this content may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, El Roz will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the website or products purchased from us. This includes, but is not limited to, damages for loss of profits, loss of data, or business interruption.

• Product Liability: El Roz is not responsible for any harm or damage caused by the use of our products, except where such liability cannot be excluded by law. Always follow product instructions and guidelines for safe use.

10. Indemnification

You agree to indemnify and hold harmless El Roz, its officers, employees, agents, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms and Conditions, your use of the website, or your purchase of products.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which El Roz operates. Any disputes related to these terms or your use of the website will be resolved through binding arbitration or in the courts of the relevant jurisdiction.

• Arbitration Clause: Any dispute or claim that arises out of or in connection with these Terms and Conditions shall be resolved through arbitration, rather than through the court system, unless otherwise agreed by both parties.

12. Changes to the Terms and Conditions

We reserve the right to modify, update, or amend these Terms and Conditions at any time. Any changes will be posted on this page, and the updated terms will become effective immediately upon posting. We encourage you to review these Terms regularly to stay informed about our policies.